Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
IDT ISO 10001:2007
全国质量管理和质量保证标准化技术委员会(SAC/TC 151)
本标准为策划、设计、开发、实施、保持和改进顾客满意行为规范提供指南。本标准适用于与产品相关的组织行为规范，包括组织为了提高顾客满意度就其行为对顾客做出的承诺和相关规定。附录A提供了不同组织规范内容的简例。
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