General rules of customer satisfaction measurement
全国质量管理和质量保证标准化技术委员会(SAC/TC 151)
本标准规定了进行顾客满意测评工作的基本原则、测评的过程和测评结果的应用。
本标准适用于组织实施外部顾客满意测评。
This standard is the original Chinese electronic standard. If you need translation, please contact email: ChineseStandardsLibraryS001@gmail.com. After you successfully purchase, we will send the electronic version of this standard to your email address.
