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Chinese Standard: GB/T 25341.1-2019

Quality of railway passenger transport service—Part 1:General

国家铁路局

GB/T 25341的本部分规定了铁路旅客运输服务的基本要求、服务管理、服务合同、服务过程、服务沟通、服务评价与改进的总体内容。
本部分适用于提供铁路旅客运输服务的组织和人员。随旅客列车运输的包裹有关要求可参照本部分的规定。

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