Chinese Standard: GB/T 32169.4-2015

Specification for operation of administrative service centre—Part 4:Requirements for counter service appraisal

全国服务标准化技术委员会(SAC/TC 264)

GB/T 32169的本部分规定了政务服务中心（简称中心）对窗口服务实施评价的原则、机构及人员、指标、程序、改进提高。

本部分适用于中心窗口服务评价工作。

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