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Chinese Standard: GB/T 32314-2015

Management specification for customer service center outsourcing service of commercial banks

全国金融标准化技术委员会(SAC/TC 180)

本标准界定了商业银行客户服务中心外包活动的基本原则,并对外包要素和外包管理提出了要求。
本标准适用于商业银行客户服务中心的服务外包。

This standard is the original Chinese electronic standard.
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If you need translation, please contact email: ChineseStandardsLibraryS001@gmail.com. 

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