Chinese Standard: GB/T 32318-2015

Criteria of bank branches service evaluation

全国金融标准化技术委员会(SAC/TC 180)

本标准规定了银行营业网点服务评价原则、评价内容、评价方式、评价流程、评价指标体系等内容。
本标准适用于对银行营业网点服务的评价。

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