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Chinese Standard: GB/T 33358-2016

Specification for government hotline service

全国服务标准化技术委员会(SAC/TC 264)

本标准规定了政府热线的术语和定义、基本要求、服务内容与要求、服务质量控制、服务评价与改进。
本标准适用于政府热线的运行、管理与服务。

This standard is the original Chinese electronic standard.
After you successfully purchase, we will send the electronic version of this standard to your email address.
If you need translation, please contact email: ChineseStandardsLibraryS001@gmail.com.

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