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Chinese Standard: GB/T 34432-2017

Fundamental terminology of after-sales service

全国服务标准化技术委员会(SAC/TC 264)

本标准界定了售后服务所涉及的基础术语、服务要素术语、服务形式术语、服务内容术语和服务质量术语。

本标准适用于售后服务领域。

This standard is the original Chinese electronic standard.
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