Chinese Standard: GB/T 35966-2018

High technology service industry service quality evaluation guidelines

全国服务标准化技术委员会(SAC/TC 264)

本标准给出了高技术服务业服务质量评价的评价原则、评价内容、评价方法、评价流程及评价报告。
本标准适用于高技术服务业服务质量的评价，也可依据本标准制定适应本领域的评价指标。

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