Chinese Standard: GB/T 36113-2018

Specification for complaint-handling of administrative service centre

全国政务大厅服务标准化工作组(SAC/SWG 15)

本标准规定了政务服务中心（以下简称“中心”)的服务投诉处置原则、处置机构及人员、投诉方式和渠道、处置程序以及处置结果运用。

本标准适用于中心服务投诉处置工作。

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