Chinese Standard: GB/T 36953.1-2018

Evaluation method of urban public transportation passenger satisfaction—Part 1:General rules

全国城市客运标准化技术委员会(SAC/TC 529)

GB/T 36953的本部分规定了城市公共交通乘客满意度评价的基本要求、评价工作流程、评价范围、评价指标、评价量表、评价模型、数据采集、数据处理、评价结果发布等。
本部分适用于城市公共交通乘客满意度评价。

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