Evaluation method of urban public transportation passenger satisfaction—Part 3:Urban rail transit
全国城市客运标准化技术委员会(SAC/TC 529)
GB/T 36953的本部分规定了城市轨道交通乘客满意度评价方法，包括：评价工作流程、评价范围和周期、评价指标、评价量表、评价模型、数据采集、数据处理、评价报告编写和发布等。
本部分适用于城市轨道交通乘客满意度评价。
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