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Service excellence—Designing excellent service to achieve outstanding customer experiences
Scope of Application：
This document establishes the principles of high-quality service design aimed at achieving exceptional customer experience. It describes the activities involved in designing high-quality services that deliver outstanding customer experience. This document is applicable to commercial organizations, public services, and non-profit organizations engaged in the design of high-quality services.
Basic information
Standard No：GB/Z 43427-2023
Standard Name： 优质服务 设计高品质服务以实现极致顾客体验
English Name：Service excellence—Designing excellent service to achieve outstanding customer experiences
Standard Status：In force
Release Date：2023-11-27
Effective Date：2023-11-27
Language of Publication：Simplified Chinese
Publication Information
Number of pages：32
Number of words：56 K
Other Information
Technical Committees：National Technical Committee for Standardization of Services (SAC/TC 264)
Proposed Unit：National Technical Committee for Standardization of Services (SAC/TC 264)
Application Dept：State Administration for Market Supervision and Administration, State Standardization Administration
