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Evaluation criteria for after-sale services of goods
Standard in brief
Scope of Application：
本标准规定了商品售后服务的评价方式、评价指标、评价程序和评价准则。
本标准适用于中华人民共和国境内生产型企业和销售服务型企业的售后服务水平的评价。
Basic information
Standard No：SB/T 10401-2006
Standard Name：商品售后服务评价体系
English Name：Evaluation criteria for after-sale services of goods
Standard Status：现行
Release Date：2006-05-12
Effective Date：2006-10-01
Language of Publication：中文简体
Standard Classification
ICS Number：03.080.01
CCS Number：A12
Publication Information
Number of pages：16
Number of words：20 K
Format：大16
Edition：1
Color Pages：0
Electronic Version：Yes
Color Images：No
Print Publication Date：2006-09-01
Standard Revision Information
Has Amendment：No
Other Information
Application Dept：中华人民共和国商务部
Standard Type：QT
Standard Attribute：SB
Drafter：王民、梁蓉、谭新政、邵鹏、褚峻
Drafting Organization：中国商业联合会会展部
Management Organization：中华人民共和国商务部
Proposing Department：中国商业联合会
